FAQ

Why choose Pool & Lounge?

We carry the highest quality inventory of pool and lounge items nationwide! 

Pool and Lounge has had the privilege of serving top hotels and homes nationwide.

Because we order in volume, we obtain discounted pricing--which we pass on to you. At Pool & Lounge we also understand that helping you choose the right items is just as important as after-sales support. Our carefully-trained staff will always be there to support you and help you with any questions you may have before, during, and after your purchase. 

By choosing Pool & Lounge you are not only investing in good value and customer service, but in a positive experience. We are here to help you in any way we can.

How long will it take to receive my shipment?

Depending on where you are in the U.S., delivery usually take 5-7 business days (please see our Shipping & Return Policy section for additional information).

Do you offer expedited shipping?

We can accommodate most shipping needs. Since our rates are agreed-upon with our carriers, anything out of the norm will likely incur a small increase in shipping costs. Expedited shipments can get to you in as little as two business days, depending on your location.

Is Free Shipping offered everywhere in the US?

Much as we strive to offer absolutely free shipping during our promotional periods, there are some locations where we cannot offer free shipping. These are usually states such as Hawaii and Alaska, but not limited to these, as well as locations with restricted access (ie islands, heavy metro areas), rural areas and neighborhoods, or locations which a carrier may deem remote or difficult to get to. If you feel you are in such a location, please feel free to contact us to make sure. We will still provide a credit for shipping in these instances. If you place an order and we find that you are in such an area, we will immediately contact you with all available options.

What happens after I place my order?

You will receive a notification that we have received your payment. Once your item has shipped, which should be no more than 1-2 business day after you place your order, you will receive a verification of shipment. 

What does curbside delivery include?

For curbside deliveries, which is the default for all orders, the delivery driver will pull up to the delivery address, open the gate to his truck, and allow you to remove the item from the truck. It is recommended that multiple people lift the item from the truck together, as many of our items are several hundred pounds. If you are unable to remove the item from the truck, an upcharge may be added for use of a lift gate.

If you know you won't be able to remove the item without a liftgate, see below.

How do I add a liftgate?

When you add an item to your cart and checkout, you will be given the choice to Add Liftgate Service.

If you are ordering multiple units (usually 3+), or items from different manufacturers, it may be necessary to use the liftgate more than once. The reason for this being that some items ship from multiple warehouses using different carriers. We will promptly let you know if this is case.

What is Inside Delivery?

Inside delivery service with a carrier does not necessarily mean what the name suggests. When this service is requested on a shipment going to a business, the carrier will take the freight into the storefront for delivery. On a residential delivery, the carrier will only take the shipment onto the property, or into the garage of the residence. Please note this is the case with any shipment from any company and is not specific to Pool & Lounge's inside deliveries.

When a driver delivers to a specific room in a house or business (for example a basement or 2nd floor), the requested service is known as White Glove service. Since this is very time consuming, specific shipping companies offer white glove service only. If you require white glove service, please let us know and we'll be glad to get you a quote.

Thank you for visiting Pool & Lounge and we look forward to helping you!